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Frequently Asked Questions


How should I protect my cryptocurrency assets against theft and loss?

This article will help you protect your cryptocurrency purchased through Cash 2 Crypto by educating you about the most common ways to lose your Bitcoin. Unlike traditional banking transactions, Bitcoin transactions are irreversible. Thus, attackers often target Bitcoin beginners because there is little recourse once funds are transferred. But with a few simple steps, you should be able to protect yourself from the most common ways of losing your Bitcoin!

 Advice for Beginner Users

1.) Never, ever, EVER reuse passwords across sites. If you reuse passwords and one site leaks your password, then an attacker can sign into all of your online accounts and try to steal your funds from  bank accounts or exchange accounts.

Instead, of reusing passwords, download a password generator like 1Password to generate long, unique passwords for all of your different sites. This way, you only need to remember one long master password for your password generator, not tens of different passwords! When you do create your one long master password, make it long and easy to remember.

good: “fantastic lemon garbage horse superhero”

bad: “c0xj491”


Consider creating an email address that is unique and used only for Cash 2 Crypto. If a hacker discovers the email you used on your social media accounts, they won't be able to use it to access Cash 2 Crypto.


2.) Do not send crypto to people you don't know personally, even if you've formed a long relationship with someone online. Do not send crypto to people who promise either high returns or that they will send you more crypto back. Question every website that promises any return on crypto, and ask a trusted friend for a second opinion or ask us.

3.) Protect yourself from malware by using a trusted, free malware scanner like Malwarebytes. Otherwise, DO NOT download other software you don't recognize, especially not TeamViewer or Ultraviewer. Never download software or open links sent to you via email or any messaging service.

4.) Download a crypto software wallet (Exodus) and learn how to use it with small amounts of crypto. Learn how to access the wallet and send crypto transactions to yourself.

5.) Once you have crypto in your own wallet, make sure to write down two copies of your private keys. Keep these copies in two physically separate, safe locations. Never type your private keys into any internet-connected device. Never point a camera at your private keys. Do not share your private keys 24-word seed phrase with anyone except your trusted heirs.

6.) Do not give out your personal information to anyone you don’t trust. Do not reply to any phone calls, texts, emails, or computer popups from unknown sources. It is easy for hackers to pretend to be your bank, computer company, or other "trusted party". Criminals often pose as technical support representatives and offer to fix non-existent computer issues. If you have a computer issue, ask a tech-savvy trusted family member, and if unavailable, take your computer to a large corporate location such as Best Buy or Apple. Do not tell the repair people about your crypto holdings.

The only way to ascertain you are not being defrauded is to call officially listed phone numbers on company websites. It is better to avoid picking up calls from unknown numbers entirely. Know that caller ID can be faked, so it is always better for you to place calls than receive them.

7.) Add two-factor authentication to all your online accounts. Such as Google Authenticator.

Advice for Intermediate Users:

8.) Update your device's operating system when prompted to keep its security up-to-date.

9.) Don't brag about your Bitcoin online or publicly. Don't talk about how much you have or how it's stored.

10.) Limit the number of online platforms you share personal information with.

11.) Set up a password on your phone and computer to access those devices.

12.) Purchase a crypto hardware wallet and learn to use it (Trezor or Ledger). Always make sure to purchase hardware wallets direct from the manufacturer's website, not through social media, or a third party. Don't even purchase a hardware wallet through Amazon. It's best if you can send your hardware wallet to a PO Box rather than your home address.

Advice for Advanced Users:

Please read these more comprehensive links about how to protect your Bitcoin from more sophisticated attacks:

What is cryptocurrency?

A cryptocurrency (crypto) is digital currency that does not rely on banks to verify transactions.  


Where is Cash 2 Crypto located?

Cash 2 Crypto is incorporated and headquartered in Alberta, Canada. Our address is:

10359 104 St NW Unit 301, Edmonton, AB T5J 1B9

How can I contact Cash 2 Crypto?

Visit ( to submit a question or issue. 

Call us at +1.888.909.2833 (Monday - Friday, 9AM - 5pm MST)

You can also visit us on Social media:



What is Cash 2 Crypto?

Cash 2 Crypto is a company that helps you invest in cryptocurrency. We believe that there are cryptocurrencies with immense potential, so we built Cash 2 Crypto to provide you with the easiest ways to buy and sell cryptocurrency. 

Instant buy/sell is available in 140+ different countries around the world. We support your local currency and payment methods. 

Customers with Canadian bank accounts can make instant purchases and set up your Automated Investing. 

Disclaimer: Cash 2 Crypto is only available to people over eighteen years of age with a valid government ID and valid bank account. Cash 2 Crypto is not available to onboard new customers from Quebec.

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